Refund policy
Refund Policy
90-Day Satisfaction Guarantee (opened products)
If you have opened and used Cirae and your flares have not stopped, we refund you in full. You do not need to send the bottle back.
To qualify:
- You must have taken the product consistently as instructed, two capsules daily, for at least 14 days.
- The request must be made within 90 days of delivery.
- The guarantee is valid on your first order and is limited to one refund per household.
- We may ask for a short note about your experience. It helps us improve the product and it is not a condition of the refund.
To request a refund under this guarantee, email info@trycirae.com with your order number and a sentence about how it went.
Why 14 days. Cirae works on the inflammatory reaction to crystals that have already formed, and that takes a little time to build. Most people notice the first change in the first week or two, some later. Fourteen days is the shortest window in which the product has had a fair chance to do anything at all.
30-Day Return Policy (unopened products only)
You have 30 days after receiving your order to request a return of any unopened bottle.
To qualify for a return, the item must meet all of the following:
- Condition. Unopened, unused and in its original factory-sealed condition. The safety seal must be fully intact with no sign of tampering.
- Packaging. Returned in its original, undamaged packaging along with any protective materials included in the original shipment.
- Proof of purchase. A valid receipt or proof of purchase, such as your order confirmation email or invoice.
Opened Cirae bottles cannot be physically returned for hygiene and safety reasons. If you have opened yours, the 90-day guarantee above is the route to take, and it does not require you to send anything back.
To start a return, contact info@trycirae.com. If your return is accepted we will send you a return shipping label and instructions. Items sent back to us without first requesting a return will not be accepted.
Free gifts and post-purchase offers
Free gifts, bonus items and post-purchase add-ons are not eligible for return or refund, whether used or unused. This includes digital guides, which are yours to keep either way.
If your order included free items as part of a promotion, for example a buy-two-get-one offer:
- Free promotional items are not eligible for refund or exchange, regardless of condition.
- Limited-time post-purchase offers are final sale and cannot be modified once the order is completed, because of the discounted pricing applied at checkout.
- If you return the paid item that qualified you for a free promotional item, the free item must also be returned unused. If it is not returned, the value of the free item will be deducted from your refund total.
Shipping charges
Shipping fees are paid directly to our shipping and fulfilment partners and are non-refundable, including in the event of a return or cancellation.
Damages and issues
Please inspect your order on arrival. If an item is defective, damaged, or the wrong item has arrived, contact us straight away at info@trycirae.com so we can evaluate it and make it right. Damaged or incorrect items are replaced or refunded in full, and none of the conditions above apply.
If a bottle from a multi-bottle order is missing, tell us and we will ship the missing bottle. We do not ask you to return anything for this.
Exceptions and non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalised products, hazardous materials, flammable liquids and gases. Gift cards cannot be returned.
Exchanges
The fastest way to get what you want is to request a return on the item you have and, once the return is accepted, place a separate order for the replacement.
European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it, unused and in its original packaging, and you will need the receipt or proof of purchase.
Refunds
We will notify you once we have received and reviewed your request and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days.
It can take additional time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since we approved your refund and you have not seen it, contact us at info@trycirae.com.
Questions about any of this: info@trycirae.com. A person reads it.