Shipping Policy

Where we ship

We ship worldwide. No customs charges, no import fees, nothing to pay on arrival. The price you see at checkout is the price you pay.

Processing time

Orders are picked and dispatched within 1 to 2 business days of being placed. Orders placed on a weekend or a public holiday are processed on the next business day.

You will receive a shipping confirmation email with tracking as soon as your order leaves our fulfilment centre. If you have not received tracking within 3 business days, check your spam folder first, then email us.

Delivery time

7 to 12 business days from dispatch.

This is a genuine estimate rather than a promise. Most orders arrive inside that window, some arrive sooner, and a few take longer because of carrier delays, customs processing, weather or public holidays. Those are outside our control and we are not liable for delays caused by them, but we will always help you chase a package that has gone quiet.

Shipping costs

Shipping is calculated at checkout and shown before you pay.

Free shipping on orders over a set order value, applied automatically at checkout. You do not need a code. The threshold is shown in your cart as you add items.

Shipping fees are paid directly to our shipping and fulfilment partners and are non-refundable, including in the event of a return or cancellation. This is set out in our Refund Policy.

Tracking

Every order ships with tracking. Tracking can take 24 to 72 hours to show its first scan after you receive the email, and it is normal for it to sit still for a few days in transit. That does not mean the package is lost.

Wrong address

Please check your shipping address carefully before completing checkout. If you notice a mistake, email info@trycirae.com immediately with your order number. We can usually correct an address before dispatch, but once a package has shipped we cannot redirect it.

Packages returned to us because of an incorrect or incomplete address can be reshipped once you have covered the return shipping cost.

Lost, delayed or damaged packages

If tracking shows your package as delivered and you cannot find it, check with your household and neighbours first, then wait 48 hours. Carriers sometimes mark a package delivered a day early.

If it still has not turned up after that, email info@trycirae.com with your order number and we will open an investigation with the carrier.

If your order arrives damaged, or a bottle is missing from a multi-bottle order, tell us and we will replace it. We do not ask you to send anything back for this.

Running low

Each bottle is a 30-day supply at two capsules a day. Because delivery takes 7 to 12 business days, order your next bottle around day 20 if you want it to arrive before your current one runs out. A gap in taking it is a gap, not a delay.

Questions

Email info@trycirae.com with your order number. A person reads it.