Subscription & Refill Policy

By purchasing a subscription product from Cirae, you agree to the terms of our automatic refill policy set out below.

Frequency and amount

You will be billed every 30 days at the amount shown during checkout. That amount may include applicable taxes and shipping fees.

Your first order is charged at checkout. Your first refill is charged 30 days later, and every 30 days after that.

Recurring charges

When you subscribe to a product, you are charged automatically on a recurring basis. Charges continue unless and until you cancel.

Optional. Subscribing is optional. The Subscribe & Save option can be switched off on the product page before you add to cart, and you can buy any bundle as a one-time purchase instead.

Confirmation. After subscribing you will receive an email confirming your subscription and your first order, including the date and amount of your next charge.

Reminder before every charge. We email you before each renewal with the amount, the date and a link to change or cancel it. You will never be charged without notice.

Managing or cancelling

You can cancel any time before your next order is created, in either of these ways:

• Manage it yourself. Use the Manage Subscription link in your confirmation email or in the footer of this site to pause, skip, reschedule or cancel.
• Email us. Write to info@trycirae.com and we will handle it for you. Include your full name and order number for faster processing.

You do not have to call anyone, and there is no retention phone call. We are committed to giving you full control of your subscription.

Deadline to cancel

To avoid being charged for your next shipment, cancel at least 24 hours before your next billing date. Your billing date is shown in your account and in every reminder email.

Renewals. Each scheduled refill automatically creates a new order.

After an order is created. Once a new order has been created it cannot be cancelled, as it goes straight into processing and shipment. If a renewal order has already been created and you no longer want it, contact us at info@trycirae.com and we will help you sort it out.

Valid orders. All orders generated after subscription registration are considered valid and will be processed and billed accordingly.

Refunds on subscription orders

Our 90-day guarantee applies to your first order. Subscription renewal orders are covered by the same terms set out in our Refund Policy.

Questions

Email info@trycirae.com. A person reads it.